Refund policy

All digital and personalized sales are final.

You can always contact us for any return questions at info@kacirose.shop

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Personalized Items

There is no refunds on personalized items. If the item is damaged, defective etc please contact us. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kacirose.shop

 

Charge Backs

If you file a chargeback with your bank before emailing us and giving us a chance to help you, or after being told you don't qualify for a refund, you will be blocked from any and all future purchases on the store due to the fee we will incur from you.

You will be removed from all mailing lists, ARC lists, and VIP groups as well.